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Returns and Exchanges

We currently do not offer returns on any of our products. If you have any questions on a product you received contact us over at hello@therootremedy.com. We will gladly exchange the item for you within 7 business days.

Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To be eligible for an exchange, you will need to send photos of the damaged item and send them to, hello@therootremedy.com. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Shipping 

Do you offer free shipping?

Yes! We offer free shipping on all standard shipping orders. Priority shipping will be calculated and charged at checkout. 

How long will my order take to ship?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Do you ship outside of the US?

We currently only ship within the United States.

Where is my package?

All online orders will receive tracking information via your confirmation email. If your tracking information says "delivered" but the package hasn’t turned up just yet, we recommend checking with your local mail carrier first.

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